Pole Workshop Direct is part of a group of companies that specialize in Furnishings for the Home. Our Experienced Sales Team are available on 01495 221701  for any Queries you may have regarding our Products. The Quality, Service and Price of our Products are unrivaled and Envied throughout our industry.

Having a Central Buying Department within the Group helps us buy very competitively at Low Prices. This Saving is passed directly to You.

PAYMENT  We accept payment by debit or credit card with the exception of American Express cards. Payment via Paypal is also acceptable. Payment is made if full at time of purchase. We accept cheque payments but the funds must be cleared prior to any goods being despatched.

CREDIT CARD SECURITY -  Credit or Debit card payments are processed via www.protx.com. Please click on the link to view their information on security.  We also have ISIS accreditation.

DELIVERY TIMES -  Delivery times are shown on each product which is generally 2-3 working days. However, the majority of our products are stock items and can be despatched for next working day delivery.  If any items are out of stock, we can keep these on backorder for you until stocks become available.  We will contact you to confirm the expected delivery of stock with the option to keep on backorder, select an alternative or request a refund.  Made to Measure orders may take up to 5-10 working days.

DELIVERY PROCEDURE -  Delivery is made via a Carrier or Royal Mail.  Delivery is Free of Charge for orders over £50, for orders under this amount the charge is £5.95.  (However, some postcodes/areas incur an additional carriage charge. If you would like clarifiaction of this prior to ordering, please contact us on 01495 221701.)  The parcel will need to be signed for.  If you have requested the parcel to be left unattended and unsigned for we cannot be held responsible for any loss or damage to the goods once delivered.  The Carrier will attempt delivery and if there is no reply, a card should be left for you to contact the depot direct to arrange an alternative delivery. Some Carriers may attempt another 1 or 2 deliveries but this is not guaranteed.  Failure to deliver the goods will result in the items being returned to the depot and subsequently to the Manufacturers. Addtional carriage charges will apply should you request further delivery attempts.  Goods are normally only held at depots for 3 working days before being returned to the Manufacturer.  Deliveries are made between 9am and 6pm Monday to Friday.  Some Carriers can deliver on Saturdays but this will incur an additional charge.

RETURNS  Please check all goods within 3 days of receipt.  If any items arrive faulty or damaged, please inform us immediately and we can arrange a replacement free of charge for you.  If you choose not to accept a replacement, a refund will be processed on receipt and inspection of the goods.  If you decide you are not happy with your purchase and would like the items returned, we can arrange this for you however a collection cost is applicable (please call for details).  All items must be returned in their original packaging and unopened.  If you prefer to return the items yourself, we cannot be held responsible for loss or damage in transit and carriage costs are non-refundable.  Returns must also be made within 30 days of purchase, please contact us to confirm  the address that the items should be posted to as this is normally direct to the Manufacturer.

Made to Measure orders are excluded from the 30 day money back guarantee and cannot be returned.

E-MAIL ENQUIRIES – all enquires are dealt with and responded to normally within 1 working day.

VAT REGISTRATION NO:            850638715

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