Pole Workshop Direct is part of a group of companies that specialize in Furnishings for the Home. Our Experienced Sales Team are available on 01495 221701 (20 Lines) for any Queries you may have regarding our Products. The Quality, Service and Price of our Products are unrivaled and Envied throughout our industry.

Having a Central Buying Department within the Group helps us buy very competitively at Low Prices. This Saving is passed directly to You.

PAYMENT - We accept personal cheques, banker's drafts, postal orders, Paypal and debit/credit cards. We accept Solo, Switch, Mastercard, Delta and Visa.
All goods must be paid for at the time of ordering. Credit/debit card payments will be taken in full at the time of ordering.  In the case of large value orders, a deposit may be accepted with the order with the balance being paid when the goods are ready for despatch.

CREDIT CARD SECURITY - Your credit or debit card will be processed by www.protx.com payment gateway. You can view Protx's page on security here. The shopping cart software is supplied by Mal's ecommerece and uses the highest level of SSL security software ensuring that all your personal details reach us safely.

DELIVERY TIMES - Please note that delivery times given on the product pages are given in working days and are estimated delivery times only beginning the next working day after the order is placed. Goods will be dispatched as soon as they become available to us. Many stock items can be dispatched within 24 hrs. Special order items may take up to 14 working days.

BACK ORDERS - If your item is not in stock, we will back order it for you. In the event that goods are out of stock or not available to be delivered within  30 days we may send substitute goods equal to or better quality and value to the original goods ordered.

DELIVERY PROCEDURE - Delivery will be either by private carrier company (Amtrak, TNT, Tuffnells etc.) or Royal Mail and your parcel will need signing for (unless we have been instructed by you to leave the consignment in a designated place unattended and unsigned for*).

Although multiple delivery attempts may be made (at the descretion of the individual carrier company involved), only one delivery attempt per consignment is guaranteed. Deliveries will be performed between 9am and 6pm Monday to Friday inclusive. Saturday delivery can be arranged but this will incur and extra charge.  If a private carrier company is unable to deliver they may leave a contact card with details of how to arrange redelivery or collection of the consignment from their depot. The private carrier company will hold the consignment at their depot for 3-5 working days while they await contact from you. If 3-5 working days expires with no contact from you the consignment will be returned to us (or our supplier). Royal Mail will leave a note informing you there is a parcel at your local Post Office. Similarly, they will hold the parcel at your local sorting office for up to 5 working days before returning it to us.

If your consignment is returned to us undelivered it will be held for a further 10 working days while we await contact from you. If 10 days elapse with no contact from you we will do one of the following; 1.) contact you to offer re-delivery of the consignment at your own cost. 2.) Refund the cost of the goods less the original delivery cost and return delivery cost. 3.) In the case of custom-made items no further action or refund will be made.

* UNATTENDED DELIVERY - Where we are instructed by you to leave a parcel unattended and unsigned for (eg when left in the garage, greenhouse, behind fence etc) we will not be liable for any loss or damage that may occur once the goods have been left.

RETURNS - Please check your order within 3 days of its arrival. Should any item be delivered faulty, incorrectly or in a damaged condition please notify us in writing (email, fax or post) immediately and we will arrange collection and replacement goods.

Returns Policy If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount you paid for that item. Carriage costs are non-refundable.

This guarantee does not include made to measure curtain poles, and blinds.

Returns must be made within 30 days of the purchase date and items must be unused and with their original packaging.

When we have received the goods and checked them we will credit your card (if you paid by card)

Please note

Returned items should be posted back to us or sent back by carrier.

Your items have been delivered free of charge (over £50) and you will have paid on average 15% less than other stores charge.

If you want us arrange the collection and use our carriers we will need to make a charge of £20.00 (the amount we get charged by the carriers)

 1.) If the item is found to be faulty, incorrect or damaged, replace the goods and refund the cost of the return. 2.) If the item is found to be faulty, incorrect or damaged, refund both the cost of the goods and the cost of the return. 3.) In the event that the goods are found not to be faulty, incorrect or damaged we will make the goods available for redelivery or collection at your own cost. We will not be liable for any external costs you may incurr as a result of receiving faulty, incorrect or damaged goods.

E-MAIL ENQUIRIES – all enquires are dealt with and responded to normally within 1 working day.

VAT REGISTRATION NO:            850638715

Some postcodes incur an additional carriage cost.   If there is an additional cost applicable, then this is shown on entering your postcode prior to the Credit Card details being entered.

To link with us, you can find details here